Returns & exchanges
You can do this easily and quickly via email.
Contact our RMA department directly.
Not all our products can be returned to us. You understand that you cannot return the following products:
- Hygiene items that cannot be exchanged, such as in-ear headsets, with opened packaging or broken seals.
- Items manufactured according to customer instructions (custom items). Cancellations of orders with custom products, which have already been (partially) manufactured in the process, are also not accepted.
- Items that are delivered digitally and specially manufactured for the customer, such as warranty extensions.
Based on the item ordered, we may have to charge a 25% restocking fee over the sale price. It may also happen that we have not received your product in its original condition. In this case, we will determine the depreciation based on the condition of the product.
Please do not hesitate to contact us for more information.
Pass this directly to our customer service and we will ensure that you receive the correct order as soon as possible.
Returning orders is at your own expense. Naturally, we do take care of the return costs when an error has been made by us unexpectedly.
Based on the item ordered, we may have to charge a 25% restocking fee over the sale price. It may also happen that we have not received your product in its original condition. In this case, we will determine the depreciation based on the condition of the product.
Please do not hesitate to contact us for more information.
You can do this easily and quickly via email.
Contact our RMA department directly.
You can register your return within 14 days after you have received the product. You will then have another 14 days to return your product. You have two options for this:
- You return your product and get your money back from us.
- You exchange your product for another desired product. We will contact you about a possible settlement.
It is important that you return the product in its original condition and undamaged in order to get a full refund.
