Payments
No, we do not charge a payment fee.
We always check payments for susceptibility to fraud. Unfortunately, we cannot share with you why a payment has been declined.
We automatically cancel your order, you do not have to do anything. You can easily place a new order and choose a different payment method.
That can happen of course, but it is not the intention. Has the amount been debited from your account several times, but have you only placed one order? Please contact us. Then you will of course receive this amount directly from us.
Yes, we certainly do. Our website and tools use the latest technologies to ensure a secure connection and purchases from our website. All your data, including your payment information, is encrypted via a so-called SSL connection. You can recognize this connection by the lock icon in the address bar of your browser.
If we didn't receive payment; we'll help you remember.
We value payment on time.
Already paid in the meantime?
If you paid less than 5 working days ago, the processing of your payment has probably crossed with your payment reminder. You do not have to pay for the reminder.
Returned in the meantime?
Then the processing of your return shipment has probably crossed with your payment reminder. Once we confirm that we have received your return, you no longer need to pay for the reminder.
Order not received?
Is the delivery address correct? And have your neighbors not received your package? Please contact our customer service. Then we will find out what happened to your package.
