Deliveries
What are the shipping costs?
The delivery costs depend on the order value.
The exact shipping costs will be calculated during the checkout process.
When will my order be delivered?
The time of delivery depends on when we received the order and the product type.
- Parcel shipment: if the order is received before 13.00 and the product is in stock, the order will be processed the same working day and in most cases delivered the next working day.
- Pallet shipment: if it is a pallet shipment, the delivery time may be 2 working days longer.
- If you have purchased a product on backorder or order, the expected delivery time will be displayed on the product page.
For accurate delivery dates, or to arrange them, please contact us.
Can I pick up my package at a parcel point?
Unfortunately, you cannot have parcels delivered to a parcel point. This has to do with the size of shipments and the choice of business carriers. They do not currently offer these options, which means that a delivery must always take place at a physical address.
Can I choose a time slot for the delivery of my product?
Unfortunately, this is not yet possible with us, because we have opted for business carriers. Due to the size and scope of these shipments, the driver determines his own route every day. This makes it impossible to choose a time slot.
Can I choose my preferred carrier myself?
You cannot choose a carrier yourself. We try to ship our products as well and efficiently as possible, so that the choice of the carrier depends entirely on the order and its size. We use the carriers DHL and UPS.
We also deliver daily orders with our own van(s).
Can I have my order delivered on a specific date?
Yes, we can deliver your order on a specific date. You cannot select this preference online yourself, please contact our customer service.
Do you have to sign for a delivery?
For almost all orders that are shipped, you must sign for receipt. Many orders are valuable products, which we insure extra for this. We ensure that our deliveries are extra secure for our customers.
What happens to my package if I am not present?
The delivery person then offers the package again the next working day. If that does not work, the delivery person will take your package to a collection point near you or return it to us.The package will never be delivered to the neighbors.
Rather direct contact? Call our experts +44 84 3378 0031